DORM BUTLER, ANSWERED

You choose a monthly plan with a weekly laundry allowance. Each week you bag your laundry in your Dorm Butler bag, leave it at your approved campus pickup point during the pickup window, and it comes back washed and folded during the return window.

Standard pickup is Friday from 12 PM to 4 PM at your campus-approved pickup location. Your campus page shows the exact windows and locations configured for your campus.

Standard return is Sunday from 12 PM to 4 PM. You will see the expected return window on your order in your portal.

Standard turnaround is approximately 48 hours from Friday pickup to Sunday return.

Pickup and return happen only at approved campus locations, such as your residence hall lobby or front desk. Approved locations for your campus are listed on your campus page.

If your bag is not at the pickup point during the window, that week's cycle is missed. If your plan includes midweek service you can use that cycle, otherwise your next scheduled pickup is the following week. Missed pickups do not roll allowance forward.

Each plan includes a weekly laundry allowance by weight: Butler Essential 20 lbs, Butler Standard 35 lbs, Butler VIP 50 lbs. Allowance is per weekly cycle.

Bags over your weekly allowance are weighed and the overage is billed at the overage rate configured on your plan ($2.99 per pound at launch). Overage is recorded on your order so you can see exactly what was weighed.

Yes. Cold wash, no bleach, hang dry, low heat and delicate handling are saved to your account and applied to every order. You can also add notes to an individual pickup.

Butler VIP includes an optional midweek cycle (Wednesday pickup with Friday return) in addition to your weekly Friday pickup. It is part of the existing VIP plan, not an extra subscription.

Dorm Butler subscriptions are purchased for the semester and are nonrefundable once purchased. Your plan is not month-to-month. It runs for the full semester you paid for, so there is nothing to cancel and no refunds are issued. Please choose your plan carefully before you buy.

Dorm Butler launches campus by campus. The Campuses page lists every campus currently configured with pickup locations and windows. If your campus is not listed yet, join the waitlist.

Yes. Every order moves through tracked operational stages, and your portal shows your current stage: booked, pickup, checked in, washing, folding, return and delivered.

Every bag is checked in against your order and quality checked before return. If something appears missing or damaged, report it through your portal or contact us so we can review the order record. Our Laundry Policy governs how claims are reviewed.

Claims are handled under the Dorm Maid Laundry Policy and Property Policy. Please read those policies for what is covered, how to report an issue and the reporting timeframe. Do not send items you cannot risk sending.

Yes. A parent or family member can set up and pay for the subscription and enter the student's residence hall and room for pickup and return.

Weekly cycles follow the campus calendar. When campus pickup is unavailable during a break, those weeks are paused for that campus and communicated in advance.

Everyday clothing, athletic wear, towels, sheets and pillowcases. We do not accept dry-clean-only garments, formalwear, leather or suede, comforters and oversized bedding, shoes, or anything hazardous.